June 11 - Today Transat unveils its Traveller Care health and safety program. Based on the recommendations of regulatory authorities, the travel experience has been completely revised: at the travel agency, at the airport, on board and even at destination.

 

At travel agencies:

Clients will be encouraged to make an appointment before presenting themselves at a branch; there will be a limit of one client per consultation; and Plexiglas partitions will be installed at travel agents' desks.

 

At the airport:

To limit the risk of spreading the virus, certain measures will be implemented at the airport. Among these, passengers will be asked health-related questions, and counters and self-service kiosks will be regularly disinfected.

 

On board:

All necessary precautions will be taken to provide a safe inflight experience. Frequently touched cabin surfaces will be thoroughly cleaned with hospital-grade disinfectant before each flight, and the aircraft will be thoroughly cleaned with electrostatic disinfectant every 24 hours. Passengers will receive a complimentary Traveller Care kit (including a face covering, gloves, hand sanitizer and disinfecting wipes). Passengers and crew will be required to wear face coverings throughout the flight. And the inflight service will be revised to reduce handling and contact. In addition, on board all Air Transat aircraft, passengers can count on reliable HEPA (High Efficiency Particulate Air) filters, which eliminate 99.995% of small particles, such as bacteria and viruses, refreshing cabin air every three minutes.

 

At destination:

Reinforced preventive measures during transfers and excursions will be put in place for customers who have purchased a South or Europe package. In addition, Transat's hotel partners will be implementing rigorous health and safety protocols so that travellers can enjoy their vacations with complete peace of mind. To provide support at destination, Transat representatives will be available at all times, by phone or via the Air Transat app.

 

For details on the measures featured in Transat’s Traveller Care program, travellers can consult airtransat.com. The flight schedule for the 2020 summer season and other flight details can be found at airtransat.com.

 

 

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